Gransino Privacy Policy
Privacy Policy
Data Collected
When you register with Gransino, we collect information needed to set up and run your account safely. This includes your full name, email address, date of birth, and postal address. We also gather financial data — your deposit and withdrawal history, payment method details, and account balance information — to process transactions and comply with anti-money laundering regulations.
On the technical side, we log your IP address, device type, browser, and operating system each time you visit. This helps us identify unusual activity and protect against fraud. Usage data includes which games you play, your betting patterns, session duration, and game outcomes — all kept to improve your experience and ensure fair play across our platform.
How We Use Your Data
Your information powers account management: verification, login security, and payment processing. We're legally required to use registration and financial data for Know Your Customer (KYC) and Anti-Money Laundering (AML) checks, which protect both you and the casino from financial crime.
Technical and usage data help us detect and prevent fraud, spot suspicious betting patterns, and keep the platform stable. With your consent, we'll send you personalised promotions and game recommendations by email. We also use your data to respond to support queries, investigate complaints, and meet our regulatory obligations to the Curaçao eGaming authority and other relevant bodies. You can withdraw marketing consent at any time by updating your preferences or emailing [email protected].
Data Sharing
We share your data only where necessary and never sell it. Payment processors (Visa, Mastercard, Skrill, Neteller, MiFinity, Bank Transfer providers, and Bitcoin payment gateways) receive transaction details to complete your deposits and withdrawals. KYC verification services access your name, address, and date of birth to confirm your identity.
Regulators and law enforcement agencies may request your data if legally required — for example, if investigating money laundering or fraud. We comply with such requests under applicable law. Third-party service providers (support teams, analytics platforms) may handle your data under strict confidentiality agreements, but they never have permission to use it for their own purposes.
Data Storage and Retention
All data is encrypted on secure servers with restricted access. We keep your account data for as long as your account is active. After account closure, we retain financial records, KYC documentation, and transaction history for 5–7 years as required by financial regulations and the Curaçao eGaming licence. Technical logs are typically deleted after 12 months unless legal proceedings require longer retention.
Your Rights Under GDPR
You have the right to access a copy of all personal data we hold about you. You can request correction of inaccurate information, ask for erasure (subject to legal retention limits), and obtain a portable copy of your data in machine-readable format. You may object to marketing communications and withdraw consent for personalised processing at any time.
To exercise any of these rights, contact our Data Protection Officer at [email protected] with "Data Access Request" in the subject line. Include your account username and the specific right you're exercising. We'll respond within 30 days.
Contact and Support
Questions about how we use your data? Reach out to our support team at [email protected] — we're available 24/7. For formal data protection complaints or if you believe your rights have been breached, you can also lodge a complaint with your local data protection authority.